Who are you buying your ticket from?
TicketCARE is an online software service that lets event organizers sell tickets directly to their audience. We provide the tools and technology for event organizers to manage their events and ticket sales efficiently.
TicketCARE is a "self-service" platform where ticket sellers manage their own event listings, tickets, and customer orders entirely. When you purchase a ticket through TicketCARE, you are buying your ticket directly from the ticket seller, and your commercial agreement is entirely with them.
What is TicketCARE's role in the event?
TicketCARE does not manage or control any of the listings or events on our website. Beyond providing the software services to sell and issue tickets online, we do not have any affiliation with the ticket seller, venue, or event.
How can I contact the event organizer about the event or my tickets?
If you have any questions about an event, a ticket purchase, refunds, data privacy, or terms and conditions, please contact the event organizer directly.
You should be able to find their contact details in several places:
- You may also find their contact details where you found the original link to buy tickets for their event (e.g., their official website, social media page like Facebook or Instagram, or other promotional materials).
- A contact link is usually available at the bottom of the ticket booking form.
- Look in the footer of the ticket email you received.
How can I buy tickets for an event being sold on TicketCARE?
Events using TicketCARE are marketed directly by the organizer. You will typically find a ticket link on their official website, social media page, or wherever you heard about the event.
Can I resend my tickets if I've lost them?
Yes, you can usually resend or redownload your tickets. Simply log in to your account and navigate to your purchase history or order details, where you should find an option to redownload your tickets (either as a PDF or digital pass). If you encounter any issues, you can also contact the event organizer for further assistance.
Can I change my tickets or edit my order for an event being sold on TicketCARE?
Please contact your event organizer directly to request any changes to your tickets or order. The event organizer sets their own ticket terms and conditions regarding changes.
Can I get a refund for my tickets?
Please contact the event organizer if you wish to request a refund.
- Refunds are solely at the discretion of the event organizer, and they will process them in accordance with their own terms and conditions.
- TicketCARE never sees or handles your ticket money. All payments are processed by third-party payment providers as detailed in our policies.
What should I do if the event organizer hasn't replied to my ticket request?
Event organizers are responsible for their own ticket sales and customer inquiries. If they haven't responded or you suspect they've violated their terms (e.g., fraudulent listings or misuse of the system), you can report the issue via TicketCARE's event reporting form.
All reports are investigated, and action will be taken between TicketCARE and the organizer as needed. Note that you will not receive a direct reply regarding the outcome.